Analysis-China shines regulatory spotlight on livestream retail boom as crackdown claims biggest star

Sophie Yu and Brenda Goh
Tue, December 21, 2021, 

Illustration picture of livestreaming sessions by Li Jiaqi and Viya

By Sophie Yu and Brenda Goh

BEIJING/SHANGHAI (Reuters) - China's 'common prosperity' crackdown has turned a harsh spotlight on the country's massive livestream e-commerce business - underlining the fragility of a surging sales channel that some of the world's biggest brands have come to rely on.

More than 100 million followers of Viya, dubbed the country's 'queen of livestreaming' by the Chinese media and public, awoke on Tuesday to find her e-commerce and social media accounts shut down after news that she had been fined more than $200 million for tax evasion.

The rise of celebrities partnering with brands from L'Oreal to Unilever and Adidas to sell consumer goods in live online streams has seen the sector billow. Consultancy McKinsey expects the trade in the world's second-biggest economy to be worth $423 billion next year - more than double estimates for 2020, and bigger than the economies of countries like Norway and Ireland.

But it has also led to an awkward tango for global players, with little choice but to partner with internet stars with the clout - until now - to make or break product sales campaigns. Some, like Viya, have even challenged how sponsors like L'Oreal do business.

Beijing's vow to be tough on tax dodgers as it seeks to eliminate vast disparities in income at a time of slower economic growth has claimed numerous high-flying victims. But the scale of the fine on Viya, a 36-year-old former singer whose real name is Huang Wei, and who once appeared on a stream with U.S. reality TV star Kim Kardashian, far exceeds that of other well-known cases.

"People were shocked to learn livestreamers make so much money," said Liu Xingliang, president of tech consultancy China Internet Data Center. "With such profitability, Viya's company could be valued at 100 billion yuan ($16 billion) if it went public."

Along with Viya's closest-selling rival by sales, Li Jiaqi - also known as 'Lipstick Brother' - the two biggest stars of the sector have come to be seen as crucial for brands seeking to get a product placed on daily evening livestreamed shows on Taobao, the online marketplace owned by Alibaba Group.

So much has their clout grown that the pair broke ties with L'Oreal last month in a public dispute after they accused the French cosmetics giant of not giving their viewers the lowest price on a facial product. L'Oreal later offered shopping vouchers to settle the dispute.

L'Oreal didn't immediately respond to a request for comment on Viya.

In a statement, Viya apologised for not paying her taxes but could not be reached for further comment. Li's company told Chinese media on Monday that business operations were normal.

TRUST AND COMMUNITY

Analysts say livestreaming sales personalities like Viya and Li appeal to Chinese consumers not only because they are entertaining or are able to negotiate steep discounts for their viewers with brands. Crucially, they have been seen as a credible go-between after past scandals involving product quality and fake goods left many distrustful of brands' claims.

One typical follower is Beijing white collar worker Liang Ye, who said she usually spends most of her evenings playing Li or Viya's livestreams in the background. Her recent purchases include a Shu Uemura cleansing oil and a Yves Saint Laurent lipstick.

"They sell things that suit you," she said. "For a facial lotion, Li Jiaqi won't vaguely say it's moisturising or anti-aging like most advertising, he will recommend it to people at the right age with the right skin type."

Unilever China's chairman and North Asia executive vice president Rohit Jawa, who told Reuters the company has worked with livestreamers including Li and Viya since 2019, said the interactive element was its main appeal. Unilever didn't immediately respond to a request for comment on the Viya case.

"Questions can be answered immediately and be viewed, shared and commented on by others," Jawa said. "There's a real sense of community and livestreamers have incredibly loyal fans ... China definitely leads the way in livestreaming and is Unilever’s most advanced e-commerce market globally."

GROWTH AMID HEADWINDS

The fine doled out to Viya, however, comes after a series of warnings aimed to tighten up practices in the sector and other punishments levelled against some of her smaller peers - a sign that more headwinds could be in store.

The industry saw a sharp jump in the number of new personalities last year, in part due to the COVID-19 pandemic.

Last year, research consultancy iiMedia Research said there were over 28,000 so-called multi-channel network agencies in China, each which tend to manage multiple online influencers.

But China's internet watchdog drafted rules for the first time last year - being implemented on trial this year - to regulate the country's livestreaming marketing industry requiring internet platforms to better monitor their content and ordering livestreamers to register with their real names.

Its commerce regulator followed this up with guidelines in August, saying live streamers should speak Mandarin and dress appropriately when promoting product.

Other popular live streamers were also known to be under investigation for tax evasion prior to Viya's punishment.

On Nov. 22, the third most popular live streamer behind Li and Viya on Taobao, Xueli, was fined 65.55 million yuan for tax evasion and her Taobao livestreaming channel has been suspended ever since. She has also disappeared from social media platforms.

Some analysts, however, said the crack down could even be good for brands, weakening the bargaining power the top live streamers have and potentially sending traffic to their self-operated stores.

But for all the clouds around the business, one thing remains certain - brands will continue to seek growth via livestreaming, and not just in China.

"Live commerce has become table stakes for successful consumer companies in China and much of the rest of Asia," McKinsey concluded in a report earlier this year, "and is rapidly spreading to Europe and the United States."

($1 = 6.3741 Chinese yuan renminbi)

(Reporting by Sophie Yu in Beijing and Brenda Goh in Shanghai; Editing by Kenneth Maxwell)

Thousands of Chinese influencers are rushing to settle their back taxes as the country's top live streamer was forced to pay $210 million in tax fines

Huileng Tan
Tue, December 21, 2021

Top Chinese live streamer Viya was fined $210 million for tax evasion.

Chen Zhongqiu/VCG/Getty Images

More than 1,000 live streamers have stepped forward to pay back taxes before a year-end deadline.

Chinese authorities said in September they were intensifying tax regulation for the entertainment sector.

On Monday, top live streamer Viya was slapped with a record $210 million fine for tax evasion.

Influencers in China are rushing to pay back taxes amid a government crackdown that has taken down the country's top live streamer.

Viya, who is known for hosting a popular shopping stream on the e-commerce platform Taobao, was slapped with a record 1.341 billion Chinese yuan ($210 million) fine for tax evasion.

The 36-year-old once had over 120 million followers on various platforms, according to TechNode, and is known for her ability to sell almost anything, including a 40 million Chinese yuan ($6 million) rocket launch service, in 2020.

At the beginning of the pandemic, Viya hosted a live stream to raise funds for businesses and individuals struggling in COVID-wracked Wuhan and managed to raise around $32 million within a matter of hours.

According to the state-owned China News Service (CNS), more than 1,000 live streamers have stepped forward to pay back taxes following the government's September announcement that it would strengthen its regulation of state revenue collection from the entertainment sector. Taxpayers have until the end of 2021 to rectify their taxes arrears to avoid heavy penalties, according to CNS.

Two other high-profile Chinese live streamers — Cherie and Sunny — were fined $15 million collectively in September for tax evasion, but Viya is the most significant star to have fallen so far.

Viya apologized for the breach on her Weibo microblog account, which had around 18 million followers, on Monday after news broke, saying she felt "deeply guilty" and would "totally accept" the punishment meted by the tax authority, according to a copy of the notice Insider saw. She also pledged to pay the fine on time.

Despite the apology, Weibo (China's version of Twitter), Douyin (China's version of TikTok), and Taobao took her accounts offline.

Beijing is intensifying oversight of the entertainment industry and regulating what celebrities can do. China's internet regulator said in November that celebrities in China must avoid flaunting their wealth and adhere to "core socialist values."

In November, China also revealed a blacklist which included the names of 88 celebrities it had cited for "illegal and unethical" behavior.