8.5 million student-loan borrowers get one more year with a company Elizabeth Warren says was 'caught lying to Congress about its atrocious record of fines and penalties


Ayelet Sheffey
Thu, November 11, 2021,

Sen. Elizabeth Warren speaking to PHEAA in July. Kevin Dietsch/Getty Images


PHEAA, a student-loan company servicing 8.5 million borrowers, is extending its contract by a year.

It first announced in July that it was ending its federal loan servicing this year.

PHEAA has come under fire over accusations of misleading borrowers and lying to Congress.

In July, the Pennsylvania Higher Education Assistance Agency - a student-loan company that handles 8.5 million borrower accounts - announced it would be shutting down its federal loan services in December.

But on Wednesday, the company reversed course, announcing an agreement with the Education Department to extend its contract by one year to allow more time to transition borrowers to new student-loan companies.

A PHEAA spokesperson told Insider in August that although the company was planning to end its contract on December 14, it would continue to work with Federal Student Aid to "ensure a smooth transition for all borrowers beyond that date - for as long as it takes under the Department's direction." On Wednesday, the company said this extension would ensure that all loans were successfully transferred from PHEAA to other companies before the end of next year.

This extension would also allow more time to account for the Education Department's recent overhaul of the Public Service Loan Forgiveness program, which forgives student debt for public servants after 10 years of qualifying payments. The new reforms include implementing a temporary waiver to allow borrowers to count payments from any federal-loan programs or repayment plans toward loan forgiveness through PSLF, including programs and plans that were not previously eligible.

Insider has previously reported on the significant administrative hurdles with transitioning millions of borrowers to new student-loan companies before the pandemic pause on payments lifts on February 1. Along with PHEAA, two other companies - Granite State Management and Resources and Navient - announced they would also be ending their federal loan services, affecting a combined 16 million borrowers.

But while PHEAA's extension may allow more time for borrowers to transition, it doesn't wipe the company's slate clean regarding its treatment of borrowers. After the company first announced its plans to end federal servicing, Massachusetts Sen. Elizabeth Warren lauded the news. She said in a statement:

"Millions of loan borrowers can breathe a sigh of relief today knowing that their loans will no longer be managed by PHEAA, an organization that has robbed untold numbers of public servants of debt relief and was recently caught lying to Congress about its atrocious record of fines and penalties."

Warren was referring to an April hearing in which she and John Kennedy, the ranking member of the Senate Economic Policy Subcommittee, asked CEOs of all the student-loan servicers in the country to testify on the influence of student debt on borrowers. James Steeley, PHEAA's CEO, said the company had never been penalized for its mismanagement of PSLF.

But weeks after the hearing, Warren and Kennedy sent a letter to Steeley regarding "what appear to be false and misleading" statements and cited nine Education Department reviews in their letter that suggested the company's mismanagement of the program had resulted in corrective action plans and two fines, each more than $100,000.

Warren also recently expressed concern that 16 million borrowers could be facing "millions of mistakes and problems" at the hands of new student-loan companies once payments restart, and she requested more information on how each of the companies would ensure "a smooth transfer of tens of millions of borrowers' accounts to new student loan servicers."


Biden owes his core voters student loan forgiveness

Michael Arceneaux, Contributing writer
Thu, November 11, 2021,


President Biden. Illustrated | Getty Images, iStock

Although Senate Majority Leader Chuck Schumer (D-N.Y.) has historically been one of the loudest political voices in support of student loan debt cancellation, he warned this week not to expect any meaningful action from Congress on the matter.

Citing the evenly split Senate and thin Democratic majority in the House, Schumer explained why Congress shouldn't even bother debating student loan debt legislation. "You read about the tough time we're having with legislation, the bill to build roads, bills to make prescription drug costs lower, the bills to get a tax break and get our kids out of poverty and get them to get a good education, to help small businesses," he said at a virtual event hosted by Mitú, a Latino digital media company. "Those all require the House and Senate to pass it, but these days, with the partisanship, filibuster, and all that, it's not so easy."

Schumer is correct in saying partisanship and the filibuster impact a myriad of issues that can be addressed with legislation. But his comments also suggest that, of all the things to fight for, student debt is not a priority for congressional Democrats. Unfortunately, this about-face comes as no surprise: As a Black person who likes to vote and hates police brutality, I'm all too familiar with how quickly the rhetoric from Democratic leadership can shift to passive language following an election.

But student loan debt is the perfect issue on which President Biden can take the lead. As Schumer himself noted, "the president can do this on his own."

For months now, Sen. Elizabeth Warren (D-Mass.) has also called on Biden to cancel $50,000 in student debt per borrower, likewise expressing concern that doing so through legislation would take too long. Rep. Alexandria Ocasio-Cortez (D-N.Y.), too, has said that "given how much [Build Back Better] has been slashed, there is more opportunity than ever to bring the heat on Biden to cancel student loans."

Beyond momentum in Washington, Biden owes answers to people like me. After all, he campaigned on approving $10,000 in student debt cancellation but has yet to fulfill that promise or provide any details on his next steps.

We can't even get a definitive answer from the president about what he believes his authority is here. White House Press Secretary Jen Psaki said in February that Biden would ask the Justice Department to review his authority to use executive action to cancel student debt, but it's unclear whatever came of that. In April, White House Chief of Staff Ron Klain said Biden had asked Education Secretary Miguel Cardona to create a memo on the president's legal authority to forgive $50,000 in student loans per person. But, as Insider reported, the Biden administration has known whether or not he has had that authority since at least the spring. And while Biden has canceled more than $11 billion in targeted student loan debt, that accounts for less than 1 percent of all federal loans. Meanwhile, the clock is ticking: There are fewer than 85 days until federal student loan payments restart.

Polling shows public opinion is quite mixed on the issue of canceling student debt, particularly for graduates with higher incomes. But even if this doesn't seem like an immediate political win, Biden should still step up. The common criticism from politicians like House Speaker Nancy Pelosi (D-Calif.) — who has suggested canceling student debt is unfair to people who did not take out loans for college — is clearly out of touch and comes from a place of privilege. As someone who has lived and written about my own struggles with student loan debt extensively, I don't want to hear the rich and detached be so dismissive about the crushing debt many struggle to tackle.

Pelosi should listen to experts like Bharat Ramamurti of the COVID-19 Congressional Oversight Commission, who tweeted a thread last November spelling out the benefits of canceling student loan debt for millions of borrowers based on previous studies and government data. One of his sources was a study from the Levy Economic Institute of Bard College that found a one-time cancellation of the $1.4 trillion outstanding student debt load would translate to an increase of $86 billion to $108 billion a year in GDP. "The bottom line is that broad debt cancellation via executive order is popular, economically potent, and — most importantly — life-changing for millions of Americans struggling through this crisis," Ramamurti wrote on Twitter.

Likewise, Lowell Ricketts, lead analyst for the Center for Household Financial Stability at the St. Louis Fed, told Insider that even $10,000 in forgiveness could benefit low-balance borrowers. It could "carve out an income-based repayment plan or a payment plan that is more workable" for those with $20,000 in debt, he said. There are tangible benefits to debt cancellation, and it doesn't take hard work for our political leaders to locate them.

Moreover, public opinion can be molded and shaped, and progressives need to be mindful of their audience in this debate. Arguing for full student debt cancellation for the Brookings Institution, authors Andre M. Perry, Marshall Steinbaum, and Carl Romer explain how a focus on income alone obscures the Black student loan debt crisis, because many assume people with similar incomes have similar abilities to pay back student loans. Yet Black college students graduate with far more debt than their white counterparts, which only exacerbates the existing racial wealth gap. Without action from Biden, Black student debt will hinder his administration's agenda with respect to eliminating racial inequities. Arguably, debt elimination would give Black people stronger participation in the economy in terms of spending power, homeownership, and access to capital to start businesses.

As of now, Biden and Democrats in Congress haven't delivered on other crucial promises to Black voters, like better protection of voting rights or police reform. They aren't giving historically Black colleges and universities anywhere close to the $45 billion originally promised in the reconciliation bill tied to the Build Back Better agenda. And their excuses are tired and uninspiring — not exactly the best themes for a looming midterm election.

I know there's a wing of Democratic leadership that feels bipartisanship still matters to the electorate, but in the age of "critical race theory" and other racist conspiracy theories, the Democratic Party should think less about appeasing Republicans and more about mobilizing its own core voters.

Student loan debt cancellation could be that issue for Black and younger voters alike, both important blocs — if only Biden would finally act.