UPDATED
Facebook whistleblower reveals identity, accuses the platform of a 'betrayal of democracy'
Lauren Feiner, CNBC
A Facebook whistleblower who brought internal documents detailing the company’s research to The Wall Street Journal and the U.S. Congress unmasked herself ahead of an interview she gave to “60 Minutes,” which aired Sunday night.
Frances Haugen, a former product manager on Facebook’s civic misinformation team, according to her website, revealed herself as the source behind a trove of leaked documents. On her personal website, she shared that during her time at the company, she “became increasingly alarmed by the choices the company makes prioritizing their own profits over public safety — putting people’s lives at risk. As a last resort and at great personal risk, Frances made the courageous act to blow the whistle on Facebook.”
Haugen previously worked as a product manager at Pinterest, Yelp and Google, according to her LinkedIn profile. She also lists herself as the technical co-founder behind the dating app Hinge, saying she took its precursor, Secret Agent Cupid, to market.
“I’ve seen a bunch of social networks and it was substantially worse at Facebook than anything I’d seen before,” Haugen told “60 Minutes.”
Haugen told “60 Minutes” she left Facebook in May.
Jeff Horwitz, the Journal reporter who wrote the series of articles based on the leaked documents, also shared Haugen’s identity on Twitter on Sunday night, revealing her as the key source behind the stories.
The documents, first reported by the Journal, revealed that Facebook executives had been aware of negative impacts of its platforms on some young users, among other findings. For example, the Journal reported that one internal document found that of teens reporting suicidal thoughts, 6% of American users traced the urge to kill themselves to Instagram.
Facebook has since said that the Journal’s reporting cherry-picked data and that even headlines on its own internal presentations ignored potentially positive interpretations of the data, like that many users found positive impacts from engagement with their products.
“Every day our teams have to balance protecting the ability of billions of people to express themselves openly with the need to keep our platform a safe and positive place,” Facebook spokesperson Lena Pietsch said in a statement following Haugen’s identity reveal. “We continue to make significant improvements to tackle the spread of misinformation and harmful content. To suggest we encourage bad content and do nothing is just not true.”
Haugen said she decided this year to make Facebook’s internal communications public, saying she realized she would need to do so “in a systemic way” and “get out enough that no one can question that this is real.”
Haugen in turn copied and released tens of thousands of pages of documents, “60 Minutes” reported.
Haugen pointed to the 2020 election as a turning point at Facebook. She said Facebook had announced it was dissolving the “Civic Integrity” team, to which she was assigned, after the election. Just a few months later, social media communications would be a key focus in the wake of the January 6 insurrection at the U.S. Capitol.
“When they got rid of Civic Integrity, it was the moment where I was like, ‘I don’t trust that they’re willing to actually invest what needs to be invested to keep Facebook from being dangerous,’” Haugen told “60 Minutes.”
Facebook told the news program that it had distributed the work of the Civic Integrity team to other units.
Haugen pointed to Facebook’s algorithm as the element that pushes misinformation onto users. She said Facebook recognized the risk of misinformation to the 2020 election and therefore added safety systems to reduce that risk. But, she said, Facebook loosened those safety measures once again after the election.
“As soon as the election was over, they turned them back off or they changed the settings back to what they were before, to prioritize growth over safety,” Haugen said. “And that really feels like a betrayal of democracy to me.”
In an interview with the Journal published shortly after the “60 Minutes” piece began to air, Haugen said she had found much of the research she took with her in Facebook’s internal employee forum, which she said was accessible to virtually all Facebook employees. She looked for research from colleagues she admired, according to the Journal, which she often found in goodbye posts calling out Facebook’s alleged failures.
Haugen also told the Journal that she openly questioned why Facebook didn’t hire more workers to tackle its issues with human exploitation on its platforms, among other things.
“Facebook acted like it was powerless to staff these teams,” she told the Journal.
Facebook spokesperson Andy Stone told the Journal that it has “invested heavily in people and technology to keep our platform safe, and have made fighting misinformation and providing authoritative information a priority.”
Lawmakers have appeared unmoved by Facebook’s responses to the Journal’s reporting based on Haugen’s disclosures. During a hearing before the Senate Commerce subcommittee on consumer protection Thursday, senators on both sides of the aisle lambasted the company, urging it to make its temporary pause on building an Instagram platform for kids permanent. The lawmakers said they did not have faith Facebook could be a good steward of such a platform based on the reports and past behavior.
The whistleblower is scheduled to testify before the Senate Commerce subcommittee on consumer protection on Tuesday. Facebook’s Global Head of Safety Antigone Davis told lawmakers on Thursday that Facebook would not retaliate against the whistleblower for her disclosures to the Senate.
“Facebook’s actions make clear that we cannot trust it to police itself,” Sen. Richard Blumenthal, D-Conn., who chairs the subcommittee, said in a statement Sunday night. “We must consider stronger oversight, effective protections for children, and tools for parents, among the needed reforms.”
Haugen said she has “empathy” for Facebook CEO Mark Zuckerberg, saying he “has never set out to make a hateful platform. But he has allowed choices to be made where the side effects of those choices are that hateful, polarizing content gets more distribution and more reach.”
She called for more regulations over the company to keep it in check.
“Facebook has demonstrated they cannot act independently Facebook, over and over again, has shown it chooses profit over safety,” Haugen told “60 Minutes.” “It is subsidizing, it is paying for its profits with our safety. I’m hoping that this will have had a big enough impact on the world that they get the fortitude and the motivation to actually go put those regulations into place. That’s my hope.”
Facebook Whistleblower Reveals Herself In ’60 Minutes’ Interview, Says Company Is “Paying For Its Profits With Our Safety”
Ted Johnson
A former Facebook employee who has, with the release of a trove of internal documents, become a whisteblower over the company’s practices, revealed herself on Sunday on 60 Minutes.
Frances Haugen, a data scientist who until May worked on the company’s efforts to combat misinformation, told correspondent Scott Pelley that the company is “paying for its profits with our safety.” Haugen copied thousands of pages of internal documents, revealing research on how its platform amplifies hate speech and how it can be harmful to teens. She released those documents to The Wall Street Journal, which revealed them in stories last month that immediately triggered criticism from Capitol Hill lawmakers.
Haugen’s attorney also filed at least eight complaints with the Securities and Exchange Commission, on the grounds that the company is making material misstatements that adversely affect investors.
“The thing I saw at Facebook over and over again was there were conflicts of interest between what was good for the public and what was good for Facebook,” Haugen said in the interview. “And Facebook, over and over again, chose to optimize for its own interests, like making more money.”
She is scheduled to testify before a Senate Commerce subcommittee on Tuesday.
In the interview, Haugen said that she worked on the Civic Integrity unit at the company. She said that after the election, the unit was dissolved, but “fast forward a couple months, we got the insurrection. And when they got rid of Civic Integrity, it was the moment where I was like, ‘I don’t trust that they’re willing to actually invest what needs to be invested to keep Facebook from being dangerous.'”
She pinned part of the blame on the spread of misinformation and hate speech on how Facebook has chosen to design its algorithm.
Haugen said that they are “optimizing for content that gets engagement, or reaction. But its own research is showing that content that is hateful, that is divisive, that is polarizing, it’s easier to inspire people to anger than it is to other emotions.”
“Facebook has realized that if they change the algorithm to be safer, people will spend less time on the site, they’ll click on less ads, they’ll make less money,” she said.
The company told 60 Minutes that the work of the Civic Integrity unit was given to other units. But 60 Minutes showed how the platform was used to help organize the January 6 insurrection.
In the interview, Haugen said that “no one at Facebook is malevolent, but the incentives are misaligned, right?”
“Facebook makes more money when you consume more content,” she said. “People enjoy engaging with things that elicit an emotional reaction. And the more anger that they get exposed to, the more they interact and the more they consume.”
The company told 60 Minutes that “every day our teams have to balance protecting the right of billions of people to express themselves openly with the need to keep our platform a safe and positive place. We continue to make significant improvements to tackle the spread of misinformation and harmful content. To suggest we encourage bad content and do nothing is just not true.”
The company also told 60 Minutes that “if any research had identified an exact solution to these complex challenges, the tech industry, governments and society would have solved them a long time ago.”
See the segment here.
Click here to read the full article.
Facebook whistleblower to claim company contributed to Capitol attackLauren Feiner, CNBC
A Facebook whistleblower who brought internal documents detailing the company’s research to The Wall Street Journal and the U.S. Congress unmasked herself ahead of an interview she gave to “60 Minutes,” which aired Sunday night.
Frances Haugen, a former product manager on Facebook’s civic misinformation team, according to her website, revealed herself as the source behind a trove of leaked documents. On her personal website, she shared that during her time at the company, she “became increasingly alarmed by the choices the company makes prioritizing their own profits over public safety — putting people’s lives at risk. As a last resort and at great personal risk, Frances made the courageous act to blow the whistle on Facebook.”
Haugen previously worked as a product manager at Pinterest, Yelp and Google, according to her LinkedIn profile. She also lists herself as the technical co-founder behind the dating app Hinge, saying she took its precursor, Secret Agent Cupid, to market.
“I’ve seen a bunch of social networks and it was substantially worse at Facebook than anything I’d seen before,” Haugen told “60 Minutes.”
Haugen told “60 Minutes” she left Facebook in May.
Jeff Horwitz, the Journal reporter who wrote the series of articles based on the leaked documents, also shared Haugen’s identity on Twitter on Sunday night, revealing her as the key source behind the stories.
The documents, first reported by the Journal, revealed that Facebook executives had been aware of negative impacts of its platforms on some young users, among other findings. For example, the Journal reported that one internal document found that of teens reporting suicidal thoughts, 6% of American users traced the urge to kill themselves to Instagram.
Facebook has since said that the Journal’s reporting cherry-picked data and that even headlines on its own internal presentations ignored potentially positive interpretations of the data, like that many users found positive impacts from engagement with their products.
“Every day our teams have to balance protecting the ability of billions of people to express themselves openly with the need to keep our platform a safe and positive place,” Facebook spokesperson Lena Pietsch said in a statement following Haugen’s identity reveal. “We continue to make significant improvements to tackle the spread of misinformation and harmful content. To suggest we encourage bad content and do nothing is just not true.”
Haugen said she decided this year to make Facebook’s internal communications public, saying she realized she would need to do so “in a systemic way” and “get out enough that no one can question that this is real.”
Haugen in turn copied and released tens of thousands of pages of documents, “60 Minutes” reported.
Haugen pointed to the 2020 election as a turning point at Facebook. She said Facebook had announced it was dissolving the “Civic Integrity” team, to which she was assigned, after the election. Just a few months later, social media communications would be a key focus in the wake of the January 6 insurrection at the U.S. Capitol.
“When they got rid of Civic Integrity, it was the moment where I was like, ‘I don’t trust that they’re willing to actually invest what needs to be invested to keep Facebook from being dangerous,’” Haugen told “60 Minutes.”
Facebook told the news program that it had distributed the work of the Civic Integrity team to other units.
Haugen pointed to Facebook’s algorithm as the element that pushes misinformation onto users. She said Facebook recognized the risk of misinformation to the 2020 election and therefore added safety systems to reduce that risk. But, she said, Facebook loosened those safety measures once again after the election.
“As soon as the election was over, they turned them back off or they changed the settings back to what they were before, to prioritize growth over safety,” Haugen said. “And that really feels like a betrayal of democracy to me.”
In an interview with the Journal published shortly after the “60 Minutes” piece began to air, Haugen said she had found much of the research she took with her in Facebook’s internal employee forum, which she said was accessible to virtually all Facebook employees. She looked for research from colleagues she admired, according to the Journal, which she often found in goodbye posts calling out Facebook’s alleged failures.
Haugen also told the Journal that she openly questioned why Facebook didn’t hire more workers to tackle its issues with human exploitation on its platforms, among other things.
“Facebook acted like it was powerless to staff these teams,” she told the Journal.
Facebook spokesperson Andy Stone told the Journal that it has “invested heavily in people and technology to keep our platform safe, and have made fighting misinformation and providing authoritative information a priority.”
Lawmakers have appeared unmoved by Facebook’s responses to the Journal’s reporting based on Haugen’s disclosures. During a hearing before the Senate Commerce subcommittee on consumer protection Thursday, senators on both sides of the aisle lambasted the company, urging it to make its temporary pause on building an Instagram platform for kids permanent. The lawmakers said they did not have faith Facebook could be a good steward of such a platform based on the reports and past behavior.
The whistleblower is scheduled to testify before the Senate Commerce subcommittee on consumer protection on Tuesday. Facebook’s Global Head of Safety Antigone Davis told lawmakers on Thursday that Facebook would not retaliate against the whistleblower for her disclosures to the Senate.
“Facebook’s actions make clear that we cannot trust it to police itself,” Sen. Richard Blumenthal, D-Conn., who chairs the subcommittee, said in a statement Sunday night. “We must consider stronger oversight, effective protections for children, and tools for parents, among the needed reforms.”
Haugen said she has “empathy” for Facebook CEO Mark Zuckerberg, saying he “has never set out to make a hateful platform. But he has allowed choices to be made where the side effects of those choices are that hateful, polarizing content gets more distribution and more reach.”
She called for more regulations over the company to keep it in check.
“Facebook has demonstrated they cannot act independently Facebook, over and over again, has shown it chooses profit over safety,” Haugen told “60 Minutes.” “It is subsidizing, it is paying for its profits with our safety. I’m hoping that this will have had a big enough impact on the world that they get the fortitude and the motivation to actually go put those regulations into place. That’s my hope.”
Facebook Whistleblower Reveals Herself In ’60 Minutes’ Interview, Says Company Is “Paying For Its Profits With Our Safety”
Ted Johnson
A former Facebook employee who has, with the release of a trove of internal documents, become a whisteblower over the company’s practices, revealed herself on Sunday on 60 Minutes.
Frances Haugen, a data scientist who until May worked on the company’s efforts to combat misinformation, told correspondent Scott Pelley that the company is “paying for its profits with our safety.” Haugen copied thousands of pages of internal documents, revealing research on how its platform amplifies hate speech and how it can be harmful to teens. She released those documents to The Wall Street Journal, which revealed them in stories last month that immediately triggered criticism from Capitol Hill lawmakers.
Haugen’s attorney also filed at least eight complaints with the Securities and Exchange Commission, on the grounds that the company is making material misstatements that adversely affect investors.
“The thing I saw at Facebook over and over again was there were conflicts of interest between what was good for the public and what was good for Facebook,” Haugen said in the interview. “And Facebook, over and over again, chose to optimize for its own interests, like making more money.”
She is scheduled to testify before a Senate Commerce subcommittee on Tuesday.
In the interview, Haugen said that she worked on the Civic Integrity unit at the company. She said that after the election, the unit was dissolved, but “fast forward a couple months, we got the insurrection. And when they got rid of Civic Integrity, it was the moment where I was like, ‘I don’t trust that they’re willing to actually invest what needs to be invested to keep Facebook from being dangerous.'”
She pinned part of the blame on the spread of misinformation and hate speech on how Facebook has chosen to design its algorithm.
Haugen said that they are “optimizing for content that gets engagement, or reaction. But its own research is showing that content that is hateful, that is divisive, that is polarizing, it’s easier to inspire people to anger than it is to other emotions.”
“Facebook has realized that if they change the algorithm to be safer, people will spend less time on the site, they’ll click on less ads, they’ll make less money,” she said.
The company told 60 Minutes that the work of the Civic Integrity unit was given to other units. But 60 Minutes showed how the platform was used to help organize the January 6 insurrection.
In the interview, Haugen said that “no one at Facebook is malevolent, but the incentives are misaligned, right?”
“Facebook makes more money when you consume more content,” she said. “People enjoy engaging with things that elicit an emotional reaction. And the more anger that they get exposed to, the more they interact and the more they consume.”
The company told 60 Minutes that “every day our teams have to balance protecting the right of billions of people to express themselves openly with the need to keep our platform a safe and positive place. We continue to make significant improvements to tackle the spread of misinformation and harmful content. To suggest we encourage bad content and do nothing is just not true.”
The company also told 60 Minutes that “if any research had identified an exact solution to these complex challenges, the tech industry, governments and society would have solved them a long time ago.”
See the segment here.
Click here to read the full article.
Edward Helmore
A whistleblower at Facebook will say that thousands of pages of internal company research she turned over to federal regulators proves the social media giant is deceptively claiming effectiveness in its efforts to eradicate hate and misinformation and it contributed to the January 6 attack on the Capitol in Washington DC.
© Photograph: Dado Ruvić/Reuters
Facebook’s vice-president of global affairs Nick Clegg called the claims ‘misleading’.
The former employee is set to air her claims and reveal her identity in an interview airing Sunday night on CBS 60 Minutes ahead of a scheduled appearance at a Senate hearing on Tuesday.
In an internal 1,500-word memo titled Our position on Polarization and Election sent out on Friday, Facebook’s vice-president of global affairs, Nick Clegg, acknowledged that the whistleblower would accuse the company of contributing to the 6 January Capitol riot and called the claims “misleading”.
The memo was first reported by the New York Times.
The 6 January insurrection was carried out by a pro-Trump mob that sought to disrupt the election of Joe Biden as president. The violence and chaos of the attack sent shockwaves throughout the US, and the rest of the world, and saw scores of people injured and five die.
Clegg, a former former UK deputy prime minister, said in his memo that Facebook had “developed industry-leading tools to remove hateful content and reduce the distribution of problematic content. As a result, the prevalence of hate speech on our platform is now down to about 0.05%.”
He said that many things had contributed to America’s divisive politics.
“The rise of polarization has been the subject of swathes of serious academic research in recent years. In truth, there isn’t a great deal of consensus. But what evidence there is simply does not support the idea that Facebook, or social media more generally, is the primary cause of polarization,” Clegg wrote.
The memo comes two weeks after Facebook issued a statement on its corporate website hitting back against a series of critical articles in the Wall Street Journal.
The former employee is set to air her claims and reveal her identity in an interview airing Sunday night on CBS 60 Minutes ahead of a scheduled appearance at a Senate hearing on Tuesday.
In an internal 1,500-word memo titled Our position on Polarization and Election sent out on Friday, Facebook’s vice-president of global affairs, Nick Clegg, acknowledged that the whistleblower would accuse the company of contributing to the 6 January Capitol riot and called the claims “misleading”.
The memo was first reported by the New York Times.
The 6 January insurrection was carried out by a pro-Trump mob that sought to disrupt the election of Joe Biden as president. The violence and chaos of the attack sent shockwaves throughout the US, and the rest of the world, and saw scores of people injured and five die.
Clegg, a former former UK deputy prime minister, said in his memo that Facebook had “developed industry-leading tools to remove hateful content and reduce the distribution of problematic content. As a result, the prevalence of hate speech on our platform is now down to about 0.05%.”
He said that many things had contributed to America’s divisive politics.
“The rise of polarization has been the subject of swathes of serious academic research in recent years. In truth, there isn’t a great deal of consensus. But what evidence there is simply does not support the idea that Facebook, or social media more generally, is the primary cause of polarization,” Clegg wrote.
The memo comes two weeks after Facebook issued a statement on its corporate website hitting back against a series of critical articles in the Wall Street Journal.
