Alamy Live News. 2R4CGWD London Gatwick Airport, Horley, Surrey, UK. 27th May, 2023. The automatic E-Gate border control system has failed for arrivals at Gatwick Airport leading to delays of around an hour to clear customs. Arriving passengers are being handled by Border Force staff with fewer than half of the available booths in use. Credit: Avpics/Alamy Live News This is an Alamy Live News image and may not be part of your current Alamy deal . If you are unsure, please contact our sales team to check.
Passengers waited hours to have their passports checked manually (Picture: Alamy Live News)

Travellers arriving in the UK for the bank holiday weekend and half term break faced ‘scenes of utter chaos’ after a huge glitch caused electronic passport gates to fail nationwide.

The problems meant arrivals at airports including Heathrow and Gatwick had to spend hours waiting to have their documents checked by hand.

It comes as millions are expected to take to the roads and public transport this weekend.

One traveller arriving at Heathrow posted on Twitter: ‘Just landed to scenes of utter chaos. 2 hour queues just to get to the real queue. Gates broken.’

Another passenger at Gatwick described the situation as an ‘utter joke’.

A Gatwick Airport spokesman said the problem started on Friday evening but queues had eased on Saturday morning.

He said: ‘Some passengers may experience delays at immigration due to a nationwide issue with UK Border Force e-gates.

‘Our staff are working with UK Border Force – who operate passport control including the e-gates – to provide assistance to passengers where necessary.’

?? Licensed to London News Pictures. 27/05/2023. Manchester, UK. Holidaymakers queue for check-in at Manchester Airport???s terminal 2 this morning. Large queues are forming at airports, railway stations, ports and roads as members of the public try to escape for the May bank holiday weekend. Photo credit: Ioannis Alexopoulos/LNP
Holidaymakers queue for check-in at Manchester Airport (Picture: Ioannis Alexopoulos/LNP)
Alamy Live News. 2R4BWRE A busy day at Heathrow Terminal 5. Credit: Thomas Faull/Alamy Live News This is an Alamy Live News image and may not be part of your current Alamy deal . If you are unsure, please contact our sales team to check.
Heathrow Terminal 5 was mobbed with travellers (Picture: Alamy Live News)

Heathrow Airport posted on Twitter: ‘We are aware of a nationwide issue impacting the eGates, which are operated by Border Force.

‘This issue is impacting a number of ports of entry and is not Heathrow specific. Our teams are working closely with Border Force to help resolve the problem as quickly as possible and we have additional colleagues on hand to manage queues and provide passenger welfare.

‘We apologise for any impact this is having to passenger journeys.’

A Home Office spokeswoman said that the Border Force had put in place ‘robust plans’ to deploy officers to minimise disruption and wait times.

The automated e-gate system is available for British citizens aged over 12 and those from the EU, as well as people from several other countries including Australia, Canada, the US, Japan and New Zealand.

?? Licensed to London News Pictures. 27/05/2023. London, UK. Passengers at London's Heathrow Airport Terminal 2 as the May Bank Holiday weekend is expected to be sunny and warm with temperatures in the 20s with millions expected to getaway. Photo credit: Marcin Nowak/LNP
Passengers at London's Heathrow Airport Terminal 2 (Picture: Marcin Nowak/LNP)

The spokeswoman said: ‘We are aware of a nationwide border system issue affecting arrivals into the UK.

‘We are working to resolve the issue as soon as possible and are liaising with port operators and airlines to minimise disruption for travellers.’

The problems come after British Airways had to cancel 175 flights following an IT failure on Thursday and Friday.

Meanwhile, long queues have been experienced at Dover which has also experienced IT problems.

Passengers queue for ferries at the Port of Dover in Kent as the getaway for half term and the bank holiday weekend continues. Picture date: Saturday May 27, 2023. PA Photo. See PA story TRANSPORT Easter. Photo credit should read: Gareth Fuller/PA Wire
Passengers queue for ferries at the Port of Dover in Kent as the getaway for half term and the bank holiday weekend continues (Picture: PA)

The Port of Dover posted on Twitter: ‘Thank you for your patience as we catch up from earlier IT issues at border control, which have been resolved.

‘Traffic now processing well through border. Average waiting times for cars and coaches now 90 mins.’

The RAC estimated that drivers across the UK will embark on 19.2 million leisure car trips between Friday and Monday making it the busiest late May bank holiday since 2019.

Transport data company Inrix warned that journeys on some stretches of the M25 will take up to three times longer than normal.

They include clockwise from Junction 23 for Hatfield to Junction 28 for Chelmsford, and anticlockwise towards the Dartford Crossing.

Long delays are also expected on the M5 in Somerset and the M6 in Cheshire and Greater Manchester.