A hotel in South Africa is using robots to counter some of the challenges of COVID-19.
Micha, Lexi and Ariel are on hand to help guests check in, find out more information about on-site facilities and deliver room service requests, as ordered via the hotel's app.
Osman Baig 04-Feb-2021
Three robots work at the South African hotel. /AFP
Guests can even chat to the robots, whose AI-powered technology is designed to continuously improve their knowledge and interaction skills.
Nikhil Ranchod, the co-founder of CTRL Robotics says: "The chatbot is pretty interesting, because these robots have quite a catchy personality. They sort of help out with the smaller things ... and where staff would usually be running up four floors delivering a meal, delivering two meals ... now we've got the facility where they can control the robots themselves and send it off."
Robots deliver room service at the hotel. /AFP
Hotel Sky in Sandton, north of Johannesburg, had put the technology in place before the pandemic, but is now embracing it as a way to minimize human contact in a country hit hard by COVID-19.
The hotel's general manager, Herman Brits, says the venture also raises morale. "It just creates such a nice vibe and excitement for the staff ... They have the opportunity to be part of this journey, and being the innovators in South Africa of this hospitality trend."
Source(s): AFP
Micha, Lexi and Ariel are on hand to help guests check in, find out more information about on-site facilities and deliver room service requests, as ordered via the hotel's app.
Osman Baig 04-Feb-2021
Three robots work at the South African hotel. /AFP
Guests can even chat to the robots, whose AI-powered technology is designed to continuously improve their knowledge and interaction skills.
Nikhil Ranchod, the co-founder of CTRL Robotics says: "The chatbot is pretty interesting, because these robots have quite a catchy personality. They sort of help out with the smaller things ... and where staff would usually be running up four floors delivering a meal, delivering two meals ... now we've got the facility where they can control the robots themselves and send it off."
Robots deliver room service at the hotel. /AFP
Hotel Sky in Sandton, north of Johannesburg, had put the technology in place before the pandemic, but is now embracing it as a way to minimize human contact in a country hit hard by COVID-19.
The hotel's general manager, Herman Brits, says the venture also raises morale. "It just creates such a nice vibe and excitement for the staff ... They have the opportunity to be part of this journey, and being the innovators in South Africa of this hospitality trend."
Source(s): AFP
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